Privacy Policy

Account information: your name, email, organisation and your role within it.

Business data: the information you enter into Maylos to run your agency — associates, attendance, reports, documents and similar (the "Customer Data").

Text messages: if your agency uses Texts, its associates' phone numbers, language preference, consent status and the content of messages sent and received.

Usage data: activity logs, device and browser information, and how you interact with the service.

Payment information: processed by Stripe. We do not store full card numbers.

We use information to: provide, maintain and improve the service; process payments; communicate with you about your account and updates; provide support; ensure security and prevent abuse; and comply with legal obligations.

Customer Data belongs to you. We process it only to deliver the service and following your instructions.

We do not sell Customer Data and do not use it for advertising.

We share information with providers that help us operate Maylos, including Stripe (payment processing), Google Firebase and Google Cloud (hosting, database and authentication), Anthropic (AI processing of the documents you upload) and, when your agency connects its account, Twilio (sending and receiving text messages). These providers are bound to protect the information.

We may also disclose information when required by law or to protect rights, safety and property.

When an agency uses Texts, Maylos processes its associates' phone numbers and message content only to send and receive them on that agency's behalf, through the Twilio account the agency connects.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent, and phone numbers, are not sold or shared with third parties, except with the providers that make delivery possible.

Recipients can reply STOP at any time to stop receiving texts and START to receive them again; HELP returns help information. Message frequency varies, and message and data rates may apply.

Messages are kept in the agency's account while it is active, with who sent them and when.

We retain account information and Customer Data while your account is active and for a reasonable period afterwards, to comply with legal obligations and resolve disputes.

You may request deletion as described below.

We apply industry-standard measures, including encryption in transit and access controls, to protect information. No system is perfectly secure, but we work to safeguard your data.

Depending on your jurisdiction, you may have the right to access, correct, export or delete your personal information.

To exercise these rights, contact info@maylos.com. Organisation administrators can also manage and export data from within the application.

Maylos uses cookies and browser local storage to keep you signed in, remember preferences (such as language) and operate the service. We do not use third-party advertising cookies.

Maylos is operated from the United States. If you access it from another country, your information will be processed in the US and in other countries where our providers operate.

Maylos is a business tool not directed to children under 18. We do not knowingly collect information from minors.

We may update this Policy. Material changes will be communicated through the service or by email.

Privacy questions: info@maylos.com — SOZACORP LLC (doing business as Maylos), Indianapolis, Indiana, USA.