FAQ

Everything people ask, answered.

How Maylos works, texting, your data, the plans and how to get started.

Product

What is Maylos?

The staffing agency onsite manager's copilot. It does the shift's computer work — attendance, points, excuses, CARs, the end-of-shift report and texting your associates — so you spend more time on the floor with people.

Is Maylos an ATS?

No. An ATS handles recruiting: the candidate pipeline, sourcing, interviews. Maylos handles what happens after the associate is placed: the shift's attendance, points, early outs, overtime, corrective actions and the end-of-shift report.

What file do I upload to Attendance?

The timecard you already download today, untouched. Maylos builds attendance by building: who punched in, who was late and who was absent; you verify, add new starts and export. The math is deterministic: the same file gives the same report every time.

How do points work?

Upload the associate's points report (Word) and Maylos tells you how many points they have today and the date each one falls off. That prevents the shift's most expensive mistake: deciding over a point that had already expired.

How does the AI read a doctor's note?

Upload the photo or PDF the associate gave you: a doctor's note, an appointment card or a court letter. The AI reads the name, the date and the reason, finds the associate in your roster and writes the email to HR to excuse the absence, the late arrival or the early leave. It also leaves the reason ready for the agency's spreadsheet. The email is always in English, you review it before sending, and the document isn't stored.

What exactly does Presence do?

Upload the agency's spreadsheets (one per building) and the screenshot of the backups email. Maylos applies the rules and gives you one image per building plus the email text, ready to send. If a backup comes from another department, fix it; if someone shouldn't show, hide them.

Can I print a CAR from my phone?

Yes. Once a CAR is confirmed, you print it straight from your phone or computer, without downloading anything, on a single page and with your agency's logo.

How do I send the end of shift to the group chat?

In End of shift, the Message button builds each building's text and image. On a computer, “Text + image” copies both in one tap: paste it in the chat and the text arrives with the image under it. On a phone, the same button opens the share menu.

Does Maylos replace the onsite manager?

No. It does the computer work so you have time for what only a person can do: welcoming new hires, running touchbases, handling a safety incident and talking with your people.

What devices does it run on?

Maylos is a web app: use it from any browser, on a computer or phone, with nothing to install. Everyone at your agency uses the same account and data syncs in real time.

Texts

What do I need to send texts?

A Twilio account with a number. Connect it in Maylos with the Account SID, token and number; they're encrypted and never travel back to the browser. Until you connect it, Texts runs in demo mode: nothing leaves the system and everything is marked as a test.

How much does each text cost?

Maylos doesn't charge per message. Twilio bills your account directly, at its rates.

Do my associates need to install anything?

No. They get regular texts on their phone and reply like to any message. Replies land in the inbox your team shares.

Can I text just one shift or building?

Yes. A mass text can go to everyone, a building, a shift or the people you pick, with each person's name. You see how many were delivered and how many replied.

What if an associate replies STOP?

They're opted out instantly and Maylos won't text them again, in mass texts or one-to-one, until they reply START. If they reply HELP, they get the automatic help reply.

Data & security

Is my data mine?

Yes. What your agency loads into Maylos belongs to you and can be exported in full whenever you want.

Who can see my agency's data?

Only people at your agency, according to their role. Each agency lives in its own space, and the rules that enforce it are checked on the server on every read, not on the screen.

Where is the information stored?

On Google Cloud, on servers in the United States.

Pricing

How much does Maylos cost?

One price per agency, with unlimited users. There are three levels by how much autonomy you give the AI: Base (advises you), Plus (operates 24/7 with your approval) and Max (full autonomy, no caps). All ten tools and Texts come with every plan. Annual billing includes two months free.

Is there a free trial?

Yes: 1 month free on Base or Plus, no card. Only Max is paid from day one.

What is the founder price?

The first 100 agencies pay less, price-locked for 24 months.

Can I change plans or cancel?

Yes, from Settings → Plan & billing, anytime and with no penalty. Changes are prorated to your cycle; if you cancel, you take your data with you.

Getting started

Can I start the same day?

Yes. Create the account in a couple of minutes, no card, upload the timecard and get your first report that same day. There's no implementation: it's self-service.

Do I have to change my agency's system?

No. Maylos works with what you already have: the timecard, the agency's spreadsheets, the Word reports and your email.

Which agencies are a good fit?

Staffing agencies that place hourly associates in plants and distribution centers, by shift. If you have onsite managers, several buildings and shifts, and attendance lives in spreadsheets today, Maylos is built for you.

Didn't find what you were looking for?

Write to us and a person replies, in English or Spanish.